Player safety
Self-exclusion
A player's request to be blocked from gambling for a defined period or permanently. Once set it cannot be lifted early, marketing must stop, and in several markets the exclusion has to be honoured across a national scheme rather than one brand.
Where it belongs
Player safety
- Terms it sits beside
- Responsible gambling, Deposit limit, Player account management
Part of the Scalara iGaming glossary, written for operators choosing a platform.
What it means for an operator
The failure that ends up in enforcement action is almost always the same: an excluded player receives a promotion, or reopens an account through a second brand in the same group.
Scalara holds self-exclusion as a state on the account core, so no campaign can reactivate it, and runs separate identity per brand so a group can honour exclusions brand by brand. National scheme obligations remain yours as the licensed operator.
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