No independent audit has been carried out
We test with a keyboard, with a screen reader and against contrast ratios, but nobody outside the team has assessed this site. Until somebody has, we claim a target and not conformance.
What we hold this site to, and where it falls short
We work to WCAG 2.2 level AA. This statement says what has been done, what we know is not right yet, and how to tell us about a barrier you hit.
The standard we work to
WCAG 2.2 level AA, as the target we work to
Last reviewed on .
Our position
Accessibility is a build requirement here rather than a retrofit. This is a marketing site for a regulated business, and the people who read it hardest are compliance, legal and procurement reviewers, a good number of whom work with assistive technology every day.
We work to the Web Content Accessibility Guidelines 2.2 at level AA. We describe that as a target rather than as conformance, because no independent audit has been carried out. When one has, this page will name who did it and when, and it will list what they found.
The operator back office is a separate product with a separate assessment, and nothing on this page should be read as a statement about it. If accessibility in the back office is a procurement requirement for you, raise it during discovery and we will answer it specifically rather than generally.
What has been done
Decisions taken while the site was being built rather than bolted on afterwards. Each line was checked against the code before it was written down here.
Structure and navigation
A skip link before anything else
The first thing a keyboard reaches on every page jumps straight to the main region.
One h1 per page, and headings in order
Body copy from the content system starts at h2 and never skips a level, so an outline is readable on its own.
Real landmarks, not divs
Header, navigation, main and footer are elements rather than styling, and the main region is the skip link's target.
Breadcrumbs on every page except the homepage
A labelled navigation region that also tells a search engine where the page sits.
Interaction and motion
Every control is keyboard operable
Menus, accordions, tabs and the cookie banner are all reachable and usable without a pointer.
A visible focus ring, site wide
A two pixel accent outline with an offset, applied on keyboard focus and never removed for looks.
Motion respects the system setting
Animation and smooth scrolling are switched off for anyone who has asked their device to reduce motion.
Wide tables are labelled scroll regions
Each one carries a caption and is reachable by keyboard, and below the table breakpoint it stacks into cards.
Content and colour
Body and interface text meet the AA contrast ratio
The palette is a fixed set of tokens rather than ad hoc colours, so a contrast decision is made once.
Colour is never the only signal
Comparison tables and status pills carry words as well as a colour.
Every image carries real alt text
Product screenshots describe the screen and what it does. Decorative shapes are hidden from assistive technology.
Images and video reserve their space
Width and height are required on every media block, so nothing shifts under a reader as the page loads.
Form fields have visible labels
Labels sit above the input rather than inside it, and an error is announced as well as shown.
What we know is not right yet
Gaps we found ourselves and have not closed yet. Each one is on the list, and this section shrinks as they are fixed rather than quietly losing an entry.
Wide comparison tables scroll sideways on a small screen
Each one is a labelled, keyboard reachable scroll region with a caption, but a six column table on a phone is still more work than it should be. We are looking at a stacked view for narrow screens.
Two in-page filters write to the address bar
The feature matrix and the integration directory both put their current filter in the URL so a view can be shared. The result count is announced, but the pattern can still surprise somebody who did not expect the address to change.
Alt text summarises a product screenshot rather than transcribing it
A back office screen holds far more information than one sentence can carry, so alt text describes what the screen is and what it does. Where the detail matters, the surrounding copy states it in words.
The content admin has not been assessed
The editing tool at the admin address is a third party application. It is used by our own team rather than by visitors, and we have not tested it to the standard above.
If something on this site blocked you, tell us.
Say which page you were on, what you were trying to do and what got in the way. Tell us the browser and the assistive technology if you can, because it usually halves the time to a fix.
We reply to every accessibility report, and we say what we are going to do about it.