Payments
Chargeback
A card payment reversed by the issuing bank at the cardholder's request, usually after a claim of fraud or of a service not received. The operator loses the deposit, the winnings already paid from it, and a fee, and repeated cases threaten the merchant account itself.
Where it belongs
Payments
- Terms it sits beside
- Payment service provider, Know your customer, Audit trail
Part of the Scalara iGaming glossary, written for operators choosing a platform.
What it means for an operator
Chargebacks in iGaming are rarely about a faulty transaction. They are about a player who lost, a card used by someone else, or a deposit made from an account that should never have passed a check.
The defences are upstream: verify before large deposits, gate money movement on compliance standing, and keep an audit record showing exactly what was known at the moment of the payment. Scalara does all three.
See what this looks like in the back office
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